Refund Policy for clouderp360
Effective Date: 10/5/2023
At clouderp360, we are committed to delivering a quality SaaS software solution for your business needs. We understand that circumstances may arise where you require a refund. This Refund Policy outlines our guidelines for refund requests.
- Subscription Fees:
1.1 Payment Cancellation:
- You can cancel your clouderp360 subscription at any time. Cancellations are effective immediately, and no further charges will be incurred.
1.2 Refund Eligibility:
- We offer refunds for the subscription fees paid in advance for the current subscription period if requested within the first 7 days after the initial purchase.
1.3 Non-Refundable Items:
- The following are non-refundable:
- Subscription fees paid for previous subscription periods.
- Any additional services, such as customization or consultation fees.
- Fees paid to third-party service providers, such as payment processors.
- Refund Process:
2.1 Request for Refund:
- To request a refund, please contact our customer support team at 051-3969360 within the eligible refund period specified above.
2.2 Refund Procedure:
- Once your refund request is received and validated, we will process the refund within 7 business days.
2.3 Refund Method:
- Refunds will be issued via the same payment method used for the original purchase. If this is not possible, alternative arrangements will be made.
- Denied Refunds:
3.1 Exceeding Eligibility:
- Refund requests submitted outside of the specified refund period will be denied.
3.2 Violation of Terms:
- Refunds will not be granted to users whose accounts have been terminated for violations of our Terms & Conditions.
- Contact Us:
For questions or concerns regarding our Refund Policy, please contact our customer support team at support@clouderp360.com.
By using clouderp360, you acknowledge and agree to comply with this Refund Policy. This policy is subject to change, and your continued use of our software signifies your acceptance of any future revisions.
