Frequently Asked Questions

Our onboarding engineers can provision your isolated cloud tenant within 24–48 hours of subscription. For standard retail stores, supermarkets, and wholesale businesses with existing spreadsheets, our data migration engineers can import your complete master product catalog, barcode numbers, customer ledgers, and opening stock in as few as 2 to 5 business days using our Rapid Deployment framework.

Cloud ERP 360 is built as an ultra-modern, cross-platform cloud operating system. It operates natively in any modern web browser (Google Chrome, Microsoft Edge, Safari, Mozilla Firefox) across Windows 10/11, macOS, Linux, and Android POS terminals. We also provide our frontline CRM-360 Flutter mobile client for Android and iOS devices, designed for warehouse stocktaking, manager approvals, and on-the-road sales rep invoicing.

Yes. Cloud ERP 360 is engineered from the ground up for multi-branch and multi-warehouse operations. Central administrators can manage product pricing across all locations, initiate inter-branch Goods Transfer Notes (GTN), monitor individual store cashier cash drawers in real time, and generate consolidated financial Profit & Loss (P&L) statements or branch-specific analytical reports with one click.

Yes. Our frontline POS checkout engine incorporates robust offline caching capabilities. If your internet connection drops during peak store rush hours, cashiers can continue scanning barcodes, generating sales tickets, and printing receipts locally. The instant internet connectivity is restored, all queued offline transactions automatically delta-sync to the central cloud database without data duplication or ledger conflicts.

Yes. Cloud ERP 360 is fully certified and integrated with the Federal Board of Revenue (FBR) and Pakistan Revenue Automation Limited (PRAL) servers. It provides native, out-of-the-box support for SRO 1006(I)/2021 compliance, generating verified FBR digital invoice numbers and cryptographic verification QR codes in real time for Tier-1 retailers, restaurants, and corporate distributors.

When a cashier completes a sale, the invoice metadata is transmitted via secure API to PRAL servers in sub-second latency. FBR returns a unique 24-character Invoice Number and digital cryptographic signature. Cloud ERP 360 automatically renders this as a scannable QR code on the 58mm or 80mm thermal receipt. Customers can scan the QR code with the official FBR Asaan Tax app to verify authenticity immediately.

Yes. Cloud ERP 360 eliminates manual tax calculations by automatically aggregating verified sales into FBR Sales Tax Annexure-C format. In addition, it supports regional provincial revenue authorities (PRA in Punjab, SRB in Sindh, KPRA in Khyber Pakhtunkhwa, and BRA in Balochistan) with automated withholding tax registers and audit-ready tax ledgers.

Yes. For medical retail stores and pharmaceutical distributors, Cloud ERP 360 adheres strictly to Drug Regulatory Authority of Pakistan (DRAP) mandates. It enforces mandatory batch/lot tracking, manufacturing and expiry dates, formulation chemical search, prescription recording, and First-Expired-First-Out (FEFO) dispensing to prevent expired medicine sales.

Yes. For our international clients across the GCC, Cloud ERP 360 includes specialized tax profiles supporting 5% UAE Federal Tax Authority (FTA) VAT calculations and Saudi Arabian Zakat, Tax and Customs Authority (ZATCA) Phase-2 e-invoicing XML specifications with bilingual (Arabic/English) thermal receipt templates.

Cloud ERP 360 supports standard universal POS peripherals with zero proprietary vendor lock-in. It works seamlessly with any standard ESC/POS 58mm and 80mm thermal receipt printer (Epson, Star Micronics, Xprinter, Rongta, Bixolon, Sunmi) connected via USB, Ethernet/LAN IP, or Bluetooth SPP. It supports all 1D/2D USB and Bluetooth barcode scanners (Honeywell, Zebra, Datalogic) as well as RJ-11 kick-out cash drawers.

Yes. Cloud ERP 360 integrates directly with electronic price-computing scales via RS-232 serial cables or USB interfaces. When a cashier places bulk produce on the scale, the tare and net weight populate the checkout screen instantaneously. Alternatively, we support embedded-barcode scales (EAN-13 weight-embedded barcodes) commonly used in produce and meat departments.

Each cashier terminal supports structured shift management. Cashiers start a shift by declaring their opening floating cash. Throughout the shift, the system tracks cash sales, card transactions, bank QR transfers, customer credit tabs, and authorized mid-shift cash drops. At shift close, the system generates an automated Shift Handover Report highlighting any cash overage or shortage against the party ledger.

Yes. During checkout, cashiers can split an invoice across multiple tender methods (e.g., paying partially in Cash, partially via Credit Card / Debit Card, and billing the remainder to the customer's credit account ledger or redeeming loyalty reward points) with individual receipt itemization.

The Petrol Pump Management System (PMS) is custom-engineered for petroleum forecourt retail. At each shift handover, operators record opening and closing electronic/mechanical nozzle meter readings for each dispensing unit (Petrol, High-Speed Diesel, Hi-Octane). The system automatically computes total liters dispensed, cross-references with cashier cash collected, and logs any variance in party ledgers.

Our Tank Management module utilizes certified calibration dip charts to convert physical millimeter dip stick measurements into exact tank volume (liters). By comparing dip stock against cumulative nozzle sales and tanker deliveries, the system calculates daily evaporation and temperature loss percentages, generating statutory dealer stock reports.

Yes. Forecourt managers can maintain credit account books for corporate fleets, transport companies, and government vehicles. Cashiers can record driver name, vehicle registration number, and purchase slip number during fueling, enforcing pre-set credit limits and generating periodic consolidated billing statements.

Yes. The fuel dispensing module is unified with the convenience store POS and lube bay service desk. Customers can purchase fuel, motor oil, lubricants, and convenience items on a single unified invoice with real-time inventory deduction from underground tanks and warehouse shelves.

Yes. Cloud ERP 360 incorporates a complete, automated double-entry accounting engine. Whenever a sale, purchase, stock adjustment, or salary disbursement is posted, the platform automatically generates debits and credits in your Chart of Accounts. You can view real-time Trial Balance, General Ledgers, Balance Sheet, and Income Statement (P&L) at any moment without waiting for end-of-month manual book closing.

Every inbound shipment recorded via Goods Received Notes (GRN) can be allocated to specific batch numbers with manufacturing and expiry dates. Cashiers and pickers are automatically routed to sell stock based on First-Expiry-First-Out (FEFO) or First-In-First-Out (FIFO) logic, with automated alerts flagging items approaching expiration 30, 60, or 90 days in advance.

Yes. For importers and manufacturing enterprises, our Procurement module allows adding landed costs (shipping freight, customs clearance, import tariffs, handling fees) to a Purchase Order. The platform allocates these costs proportionately across received inventory items, ensuring exact valuation and accurate gross margin reporting.

Yes. Our Manufacturing & Assembly module allows defining multi-level Bill of Materials (BOM) recipes combining raw materials, packaging, and labor overheads. When a finished goods production run is initiated, the system automatically deducts component stock from raw material stores and credits finished goods inventory with accurate production costing.

All subscription billing for Cloud ERP 360 is processed securely by our authorized Merchant of Record, Paddle (Paddle.com Market Ltd). We accept all major international and local payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and bank wire transfers. All transactions are protected by PCI-DSS Level 1 encryption.

Every new subscription includes an unconditional 14-day money-back guarantee. If you decide for any reason that the software is not the right fit for your business within fourteen (14) calendar days of your initial payment, email billing@clouderp360.com or submit a ticket to receive a full 100% refund disbursed back to your original payment method. See our Refund Policy for complete details.

Security is enforced constitutionally through our strict multi-tenant architecture. Every database query is restricted automatically by business_id tenancy scoping, mathematically eliminating cross-tenant data leakage. All traffic is encrypted via TLS 1.3 in transit and AES-256 at rest, backed by automated daily offsite encrypted backups in geographically distributed Tier-IV data vaults with a 99.9% uptime SLA.