Frequently Asked Questions
Got questions? We have answers. Find everything you need to know about Cloud ERP 360 setup, FBR compliance, and module deployment.
Q How fast can you start a Perfex CRM or Odoo customization project?
Our engineering team can initiate project scoping and sprint deployment within 24–48 hours of onboarding. Custom modules, third-party API integrations, and database migrations follow an agile milestone roadmap with daily progress updates.
Q Is Cloud ERP 360 certified for FBR digital invoicing in Pakistan?
Yes. Cloud ERP 360 is fully certified and integrated with Federal Board of Revenue (FBR) and PRAL servers. Out-of-the-box support for digital invoicing QR codes, real-time tax syncing, and automated invoice verification for Tier-1 retailers and enterprises.
Q Can Cloud ERP 360 integrate with existing retail POS hardware and barcode scanners?
Absolutely. Cloud ERP 360 runs in any web browser and supports standard USB/Bluetooth barcode scanners, thermal receipt printers (58mm/80mm), cash drawers, and electronic weighing scales with zero proprietary hardware lock-in.
Q How does shift reconciliation work for Petrol Pump PMS?
The Petrol Pump Management System (PMS) records opening/closing nozzle meter readings, fuel tank dip stock levels, cashier shift handovers, and lubricant sales. Shift reports automatically calculate variances and sync cash flow directly into party ledgers.
Q Can I run multiple retail branches or stores on a single account?
Yes. Cloud ERP 360 provides multi-branch data isolation and centralized management. You can control stock transfers between warehouses, monitor individual branch cashiers, and view consolidated multi-store P&L financial reports in real time.
Q What kind of customer support and uptime SLA do you provide?
We offer 24/7 dedicated support via phone, live chat, and WhatsApp. Our enterprise infrastructure is backed by a 99.9% uptime SLA with automated daily offsite cloud backups and continuous security monitoring.
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