Terms of Service

1. Acceptance of Terms & Corporate Authority

By accessing the Cloud ERP 360 website, registering a corporate tenant, clicking "I Agree", deploying an operational Point of Sale register, or processing transactions through our platform (collectively, the "Service" or "Platform"), you enter into a legally enforceable software contract with Cloud ERP 360 (Pvt) Ltd ("Cloud ERP 360", "we", "us", or "our").

If you represent, access, or execute subscriptions on behalf of a company, partnership, sole proprietorship, retail enterprise, or other corporate entity, you represent and warrant that you possess full legal authority under company law and corporate charter to bind that legal entity to these Terms. If you do not possess such authority, or do not agree to every clause within these Terms, you are prohibited from utilizing the Platform.

2. Account Onboarding, Credentials & Multi-User Governance

To maintain operational isolation and audit traceability across your enterprise, your administrative account must be configured with accurate, verified information:

• check_circle Registration Authenticity: You must supply authentic corporate identification, accurate business addresses, valid contact phone numbers, and legitimate tax registration numbers (NTN/STRN/VAT).
• check_circle Sub-User Governance: The tenant administrator is solely responsible for creating, assigning role permissions to, and monitoring all cashier, store manager, accountant, and auditor sub-accounts created under the enterprise subscription.
• check_circle Credential Safeguarding: You are responsible for preserving credential secrecy. We mandate multi-factor authentication (MFA) for administrative and accounting roles. You must notify us immediately at security@clouderp360.com if unauthorized access is suspected.

3. SaaS Subscription License & Scope of Service

Subject to timely payment of subscription fees and continuous adherence to these Terms, Cloud ERP 360 grants your organization a non-exclusive, non-transferable, revocable, non-sublicensable commercial SaaS license to access and operate the Platform strictly for internal business operations.

4. Paddle Merchant of Record, Invoicing & Financial Terms

To guarantee international payment security, statutory taxation compliance, and global currency processing, Paddle (Paddle.com Market Ltd) acts as our official Merchant of Record and authorized reseller for all Cloud ERP 360 software subscription purchases:

• check_circle Merchant of Record Authority: When placing an order, you contract directly with Paddle for billing fulfillment. Paddle securely collects payment, manages VAT/GST/sales tax remittance according to your regional jurisdiction, and issues official fiscal receipts.
• check_circle Automatic Billing Renewal: Subscriptions are billed in advance on a recurring monthly or annual basis. Subscriptions renew automatically at the conclusion of each billing cycle unless cancelled prior to renewal via your Paddle customer portal or Cloud ERP 360 settings.
• check_circle Prorated Plan Modifications: Plan upgrades take effect instantaneously with prorated credit applied for remaining unused tenure. Downgrades take effect upon the commencement of the subsequent renewal period.

5. Risk-Free Trial & 14-Day Money-Back Guarantee

We are confident in the robustness of Cloud ERP 360 and provide transparent, risk-free evaluation terms:

• check_circle Free Trial Access: Free trial accounts grant full access to core modules without feature gating. You can cancel at any time during the trial with zero financial charges.
• check_circle 14-Day Money-Back Guarantee: First-time paid subscribers can request a 100% refund within fourteen (14) calendar days of their initial payment if the platform fails to meet operational requirements. See our Refund Policy for full details.

6. Customer Data Ownership, Confidentiality & Tenancy

You retain 100% exclusive proprietary ownership, title, copyright, and intellectual property rights over all commercial records, inventory catalogs, pricing matrices, customer contact lists, employee details, and financial ledgers entered into the Platform ("Customer Data").

• check_circle Zero Commercial Exploitation: Cloud ERP 360 will never sell, rent, monetize, mine, or share your proprietary business data with third parties or advertising brokers.
• check_circle Service License Only: You grant Cloud ERP 360 a worldwide, limited license solely to host, backup, encrypt, and transmit Customer Data to the extent necessary to deliver the SaaS service.
• check_circle Unrestricted Data Portability: You maintain the unrestricted right to export your complete operational datasets at any time in industry-standard CSV, Excel, or JSON formats directly from the administrative portal.

7. Statutory Tax & Digital Fiscal Invoicing Compliance

Cloud ERP 360 provides certified technical modules for real-time digital invoicing compliance with statutory tax bodies (including FBR PRAL digital invoicing in Pakistan, ZATCA e-invoicing in Saudi Arabia, and UAE FTA VAT):

• check_circle Technology Enabler Role: Cloud ERP 360 serves solely as the certified technology transmission conduit. The Customer remains solely legally responsible under national tax law for the accuracy, legality, timely reporting, and payment of all statutory taxes, VAT, sales tax, and withholding deductions declared through the system.
• check_circle Tax Credential Integrity: The Customer is responsible for securing their official FBR POS-ID, cryptographic private keys, digital certificates, and API tokens provided by statutory revenue authorities.

8. Service Level Agreement (SLA), Maintenance & 99.9% Availability

We engineer our cloud infrastructure to deliver 99.9% Monthly Uptime SLA across all core operational desks, POS checkout APIs, and inventory databases:

• check_circle Scheduled Maintenance Windows: Routine framework updates and database optimizations are conducted during off-peak weekend hours (typically 02:00–04:00 PKT) and announced via portal alerts at least 48 hours in advance.
• check_circle Emergency Hotfixes: Urgent security vulnerability mitigations and mandatory statutory tax gateway patches may be deployed as needed with immediate effect.
• check_circle SLA Exclusions: Uptime commitments exclude downtime attributable to Customer network connectivity failures, local ISP outages, third-party government tax server delays (e.g., FBR server outages), or force majeure events.

9. Acceptable Use Policy & Prohibited Conduct

You agree to utilize Cloud ERP 360 in full compliance with all applicable local, national, and international laws. The following actions are strictly prohibited and constitute a material breach resulting in immediate account termination:

10. Hardware Compatibility & Store Peripherals

Cloud ERP 360 is built on open standards and supports universal retail hardware:

• check_circle Supported Hardware: Standard ESC/POS 58mm & 80mm thermal receipt printers (USB, Network IP, Bluetooth SPP), 1D/2D USB & Bluetooth barcode scanners, electronic weighing scales (RS-232/USB), and RJ-11 cash drawers.
• check_circle Zero Vendor Lock-in: You are free to procure POS hardware from any manufacturer. The customer remains responsible for ensuring their local computers, tablets, and network infrastructure satisfy standard browser requirements.

11. Intellectual Property Rights & Trademark Protection

All software, codebases, application interfaces, algorithms, database schemas, trademarks, logos, documentation, and user experience designs comprising Cloud ERP 360 remain the exclusive intellectual property of Cloud ERP 360 (Pvt) Ltd and its licensors.

Except for the limited revocable SaaS subscription license explicitly granted herein, nothing in these Terms conveys or transfers any ownership, title, or intellectual property rights to the Customer.

12. Warranties, Disclaimers & "As Is" SaaS Provision

Except as explicitly set forth in our Service Level Agreement, the Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted under applicable law, Cloud ERP 360 disclaims all warranties, express, statutory, or implied, including without limitation warranties of merchantability, fitness for a particular business purpose, and non-infringement.

We do not warrant that software operations will be completely uninterrupted or error-free at all times, or that our modules will meet every bespoke requirement outside of published specifications.

13. Limitation of Liability & Consequential Damages Waiver

To the maximum extent permitted by applicable law, neither party shall be liable under any legal theory (whether in contract, tort, negligence, or strict liability) for any indirect, incidental, punitive, special, exemplary, or consequential damages, including without limitation lost revenue, lost profits, business interruption, loss of commercial reputation, or loss of data.

14. Mutual Indemnification Obligations

Customer Indemnity: You agree to defend, indemnify, and hold harmless Cloud ERP 360, its directors, officers, employees, and licensors from and against any third-party claims, liabilities, damages, or fines arising from: (a) Customer Data; (b) Customer's breach of applicable tax, labor, or corporate laws; or (c) violation of the Acceptable Use Policy.

Cloud ERP 360 Indemnity: Cloud ERP 360 agrees to defend and indemnify the Customer against third-party claims alleging that the core, un-modified Cloud ERP 360 software infringes a registered patent or copyright, subject to prompt written notification.

15. Cancellation, Termination & 60-Day Data Export Window

You may cancel your subscription at any time without penalty via your billing portal or by contacting billing support:

• check_circle No Cancellation Penalties: Once cancellation is registered, all future automatic renewal charges are permanently disabled. You retain full active access through the conclusion of your current paid billing cycle.
• check_circle 60-Day Data Export Grace Period: Following subscription termination, your tenant database is maintained securely in a read-only state for sixty (60) calendar days, enabling your team to export your complete operational records, customer books, and ledgers in CSV, Excel, or JSON format.
• check_circle Permanent Purge: After sixty (60) days, tenant records and attached database assets are permanently purged from active production clusters.

16. Governing Law, Dispute Resolution & Arbitration

These Terms shall be governed by and construed in accordance with the laws of Pakistan for South Asian regional subscribers, and under the laws of England and Wales for international enterprise subscribers contracting through our London office, without regard to conflict of law principles.

17. General Provisions, Severability & Corporate Notices

Severability: If any provision of these Terms is deemed unlawful or unenforceable by a court of competent jurisdiction, that provision shall be modified to reflect the parties' original intent, and all remaining provisions shall remain in full force.

Entire Agreement: These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the complete and exclusive agreement between the parties superseding all prior oral or written discussions.