Terms of Service
Please read these Terms of Service carefully before utilizing Cloud ERP 360. These terms govern your subscription, data ownership, platform use, and billing.
1. Acceptance of Terms & Eligibility
By accessing our website, creating an account, or subscribing to Cloud ERP 360 ("the Service", "Platform"), you agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a company, partnership, or other corporate entity, you represent and warrant that you hold full legal authority to bind that entity to these Terms.
- check_circle You must provide accurate, verified, and complete registration information during account onboarding.
- check_circle You are responsible for maintaining the confidentiality of your administrative credentials and all user activities occurring under your tenant account.
- check_circle The Service is intended strictly for commercial and business management operations by authorized personnel.
2. Description of Service & SaaS License
Cloud ERP 360 is an enterprise-grade cloud software platform providing integrated Point of Sale (POS), inventory management, procurement, general ledger accounting, HR/payroll, customer relationship management (CRM), and regulatory fiscal invoicing compliance (including FBR digital invoicing).
- check_circle Subject to timely subscription payments, we grant you a non-exclusive, non-transferable, revocable subscription license to access and use the Platform.
- check_circle Access features, active branch locations, and concurrent user limits correspond strictly to your selected subscription tier.
- check_circle We continuously update, optimize, and introduce enhancements to platform modules to ensure peak performance and statutory compliance.
3. Subscriptions, Invoicing & Paddle Merchant of Record
Subscriptions are billed in advance on a recurring monthly or annual basis. To provide worldwide compliance and banking security, all financial transactions, order processing, and tax collection are handled by Paddle, our authorized Merchant of Record.
- check_circle Merchant of Record: Paddle (Paddle.com Market Ltd or its local entities) acts as the Merchant of Record for all Cloud ERP 360 subscription orders and payments.
- check_circle Automatic Renewal: Subscriptions automatically renew at the close of each billing cycle unless cancelled prior to the renewal date via your customer portal.
- check_circle Taxes & Duties: Paddle automatically calculates, displays, and remits statutory VAT, GST, and sales taxes applicable to your billing jurisdiction.
- check_circle Upgrades & Downgrades: Plan tier upgrades take effect immediately with prorated billing adjustments. Downgrades take effect at the start of the next billing cycle.
4. Free Trial Periods & Onboarding
We offer transparent, risk-free trial periods allowing organizations to explore the platform before committing to a paid plan. You can evaluate core modules, import catalog items, and test live workflows without long-term obligations.
- check_circle Trial plans grant full access to standard operational modules without restricted functionality.
- check_circle You may cancel your plan at any time during the trial period with zero charges incurred.
- check_circle Prior to the expiration of your trial, clear notifications will be sent outlining your subscription options.
5. Customer Data Ownership, Confidentiality & Tenancy
You retain 100% proprietary ownership, copyright, and intellectual property rights over all commercial records, product catalogs, customer data, and financial ledgers entered into the Platform. Cloud ERP 360 acts solely as a secure data processor and will never sell, monetize, or inspect your private business data.
- check_circle Strict Multi-Tenancy: Customer databases are strictly segregated using multi-tenant architecture, preventing cross-tenant data visibility.
- check_circle Data Portability: You retain the right to export your complete operational datasets at any time in standard industry formats (CSV, Excel, JSON).
- check_circle Automated Encrypted Backups: Daily automated backups are created and encrypted both in transit (TLS 1.3) and at rest (AES-256) to guarantee operational durability.
6. Acceptable Use Policy & Compliance
You agree to use the Platform in full compliance with all applicable local, national, and international laws, regulations, and tax authority standards (including FBR digital invoicing mandates).
- check_circle Prohibited: You may not reverse engineer, decompile, copy, or create derivative works of the Platform codebase or user interfaces.
- check_circle Security: Automated vulnerability scanning, load injection attacks, denial-of-service attempts, or unauthorized scraping are strictly forbidden.
- check_circle Integrity: Accounts may not be used to transmit malware, engage in fraudulent transactions, or facilitate unauthorized financial operations.
- check_circle We reserve the right to suspend or terminate accounts that breach this Acceptable Use Policy to safeguard overall network security.
7. Service Availability, Backups & SLA
We maintain enterprise-grade cloud infrastructure and strive to achieve 99.9% platform availability across all core operational desks and API endpoints.
- check_circle Scheduled Maintenance: Routine infrastructure upgrades are performed during off-peak hours and communicated in advance via dashboard alerts.
- check_circle Emergency Updates: Security patches and urgent regulatory compliance updates may be deployed as needed with minimal service interruption.
- check_circle 24/7 Technical Support: Dedicated customer support is accessible around the clock via our support desk, ticketing portal, and priority escalation channels.
8. Intellectual Property Rights
All software, algorithms, source code, database architectures, trademarks, logos, visual designs, and documentation comprising Cloud ERP 360 remain the exclusive intellectual property of Cloud ERP 360 (Pvt) Ltd and its licensors.
- check_circle No transfer of intellectual property rights occurs under these Terms; only a temporary subscription license is granted.
- check_circle All feedback, suggestions, or ideas submitted regarding platform enhancements may be implemented without royalty or compensation.
9. Limitation of Liability & Warranty Disclaimers
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted under applicable law, Cloud ERP 360 disclaims all express, statutory, or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
- check_circle Neither party shall be liable for indirect, incidental, punitive, special, or consequential damages, including loss of profits, data loss, or business interruption.
- check_circle Our total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you to Cloud ERP 360 during the twelve (12) months preceding the incident.
10. Subscription Cancellation & Data Retention
You may cancel your subscription at any time directly through your billing portal or by emailing our billing support desk. Your cancellation will take effect at the conclusion of the current prepaid billing period.
- check_circle Continued Access: Following cancellation, you retain uninterrupted access to your platform modules through the remainder of the current billing cycle.
- check_circle No Surprise Charges: Once cancelled, automatic billing renewals are immediately disabled.
- check_circle 60-Day Data Export Window: Following subscription termination, your business data is securely maintained in read-only export mode for sixty (60) days, after which it is permanently purged.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith executive negotiation.
- check_circle If unresolved through negotiation within thirty (30) days, disputes shall be submitted to binding arbitration in Islamabad, Pakistan.
- check_circle For international subscribers, nothing in these terms impairs mandatory statutory consumer rights that cannot be waived under your local jurisdiction.
12. Modifications & Contact Information
We may update these Terms periodically to reflect platform enhancements, legal revisions, or payment partner policies. Material updates will be communicated via email or prominent platform banners thirty (30) days prior to taking effect.
- check_circle Legal & Billing Inquiries: legal@clouderp360.com or support@clouderp360.com.
- check_circle Headquarters: Office No.305, 3rd Floor, Makkah Tower, E-11/4 Islamabad, Pakistan.
- check_circle International Office: 85 Great Portland Street, First Floor, London, UK, W1W 7LT.
- check_circle Direct Phone: 051 6039360 / +92 319 6555863.