Refund & Cancellation Policy
Clear, fair, and hassle-free cancellation and refund terms for all Cloud ERP 360 subscription plans. We protect your investment with a 14-day money-back guarantee.
1. Free Trial Protection & Terms
Every new subscription on Cloud ERP 360 begins with a risk-free trial period. We believe in providing complete transparency so you can thoroughly evaluate our POS, inventory, accounting, and business modules with zero financial risk.
- check_circle Full platform access to all operational features and reporting tools during your trial.
- check_circle Cancel anytime with a single click from your account dashboard or billing portal before the trial concludes, incurring zero charges.
- check_circle Clear email reminders sent prior to trial expiration to keep you fully informed of upcoming renewals.
2. Subscription Cancellation Policy
You can cancel your Cloud ERP 360 subscription at any time without fees, penalties, or long-term lock-in contracts.
- check_circle Self-Service Cancellation: Cancel your monthly or annual subscription anytime through the self-service billing portal or by contacting support.
- check_circle Immediate Renewal Stop: Once cancellation is initiated, all future automatic renewal charges are permanently halted.
- check_circle Continued Active Access: Your account and subscribed modules remain fully operational through the conclusion of your current paid billing period.
- check_circle 60-Day Data Export Window: Your business data, transaction records, and inventory catalogs are preserved securely for sixty (60) days post-cancellation, giving you ample time to export your data.
3. 14-Day Refund Guarantee & Eligibility
We are committed to delivering exceptional quality and reliability. To give you peace of mind, we provide a transparent money-back guarantee for subscription purchases.
- check_circle 14-Day Money-Back Guarantee: First-time subscribers are entitled to a full 100% refund within fourteen (14) calendar days of their initial payment if the platform does not meet their operational needs.
- check_circle Technical Defects: If you experience documented technical malfunctions that our technical team cannot resolve within a reasonable timeframe, you are entitled to a full refund regardless of plan tenure.
- check_circle Billing Errors & Duplicates: Any accidental duplicate billing charges or rate discrepancies are refunded immediately upon verification.
- check_circle Annual Subscriptions: Customers on annual plans who cancel after the 14-day window may request a pro-rated refund for remaining full unused months, subject to account review.
4. Non-Refundable Items & Services
While our SaaS subscription policy is highly flexible, certain customized or physical services are non-refundable once delivered.
- check_circle Custom Engineering & Development: Dedicated custom software modifications, bespoke API connectors, or dedicated on-site implementation hours that have already been executed.
- check_circle Physical POS Hardware: Deployed and activated hardware peripherals (such as thermal receipt printers and barcode scanners) once unboxed and configured, except under manufacturer warranty replacement.
- check_circle Past Active Periods: Past billing cycles during which the platform was actively utilized without technical disruption or cancellation requests.
5. Paddle Merchant of Record & Refund Timelines
All payment settlements, recurring invoicing, and refund disbursements are securely managed by Paddle, our authorized Merchant of Record.
- check_circle Merchant of Record: Paddle (Paddle.com Market Ltd) handles payment processing and refund execution in compliance with global banking standards.
- check_circle Disbursement Speed: Approved refunds are triggered immediately through Paddle back to your original payment method (Credit/Debit Card, PayPal, or Bank Transfer).
- check_circle Bank Timeline: Depending on your financial institution or card issuer, funds typically reflect in your account within five (5) to ten (10) business days.
- check_circle Currency Matching: Refunds are issued in the exact currency and amount originally charged, protecting you against foreign exchange variations.
6. How to Request a Refund or Cancellation
Submitting a cancellation or refund request is simple, fast, and handled with priority by our billing team.
- check_circle Method 1 (Email): Email our billing desk at support@clouderp360.com or billing@clouderp360.com with your account email and Paddle Order / Transaction ID.
- check_circle Method 2 (Support Desk): Submit an inquiry through the Cloud ERP 360 Help Desk or our website Contact Form.
- check_circle Method 3 (Billing Portal): Access your Paddle Customer Portal via the link provided in your invoice email to cancel subscriptions with one click.
- check_circle Response SLA: Our dedicated billing specialists review and process all refund requests within 24 business hours.
7. Billing Disputes & Customer Support
We are dedicated to fair, prompt, and friendly customer care. If you ever have a question about an invoice, an unexpected charge, or a subscription adjustment, please reach out to us first.
- check_circle Direct Resolution: Reaching out directly to our team is the fastest way to resolve billing concerns without bank chargeback waiting periods.
- check_circle Support Desk: 24/7 assistance available at support@clouderp360.com.
- check_circle Hotline Support: 051 6039360 / +92 319 6555863.
- check_circle Corporate Office: Office No.305, 3rd Floor, Makkah Tower, E-11/4 Islamabad, Pakistan. International: 85 Great Portland Street, London, UK.